Highlight room reservations9/11/2023 The Dream Hollywood Hotel is committed to creating a diverse environment and is proud to be an equal opportunity employer. Must be able to speak and hear clearly to communicate with others by phone and in person. Must be able to work seated at least 8 hours per day. High School Diploma or equivalent bachelor's degree in hospitality or other business-related degree preferred. To maintain a good rapport and working relationship with all staff. Must be flexible in terms of working hours and schedules. Must have a professional telephone manner.Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Opera PMS experience is strongly preferred.Must be able to communicate proficiently in the English language, both written and verbally.Protect the privacy of our guests and colleagues at all times.Strong dialog with Front Office and Sales departments to ensure guest requests and needs are met and communicated in a timely manner.Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times.Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.Follows up with any guest-related questions or issues to assure guest satisfaction.Maintains potential and current guest profile information.Process any special guest requests and ensure guest reservations are updated accordingly.Responsible for processing all incoming reservations via phone, email, fax, or through interdepartmental correspondence.Provide guests with adequate information concerning the hotel and its services.Selling all aspects of the hotel’s services and facilities.Entering in guest reservations from third-party websites and organizing/filing all reservations back-up.Maintains knowledge of room rates, packages, and discounts that are available for the hotel via its website and all third parties.Managing the completion of guest and non-guest orders with the Housekeeping, and Engineering Departments, using the HotSos property system.Selling room accommodations and addressing reservation inquiries via phone or email correspondence.Perform daily monitoring of reservations, ensuring timely and accurate blocking of rooms based on guest bookings, cancellations, and modifications.Answering incoming external and internal phone calls in a friendly and efficient manner.Position Overview: Handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues. Purpose: The PBX/Reservations Agent's responsibilities include managing guest and external phone calls, booking hotel reservations using selling techniques, responding to all reservation inquiries, and office administration.
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